We are here to help you lodge a claim and follow up on it as we keep you in the loop


The first thing you need to do is report the claim to VIVA 365.

VIVA 365 has made it simple for you to claim by giving you the option to choose the method you are most comfortable with:


  1. Contact our call center on 0759 159 000 / 0709 159 000
  2. E-mail us at claims@viva-365.com
  3. Visit us at any of our branches: NAIROBI - International House, along Mama Ngina Street, 5th Floor, NAIVASHA - Biashara Plaza, 3rd floor

Motor Claim Requirements

  1. Filled claim form
  2. Photo evidence
  3. Copy of Driver’s License
  4. Drivers comprehensive statement
  5. Police Abstract (accidental)
Call 0759 159 000

Life & Funeral Claim Requirements:

  1. Filled claim form
  2. Copy of the Deceased’s ID
  3. Copy of Beneficiary’s ID
  4. Certified copy of the burial permit
  5. Police Abstract (accidental)
  6. Medical summary (If death happened at the hospital)
  7. Chief’s acknowledgment letter (If death happened at home)
  8. Claimant’s bank details
Call 0759 159 000

Kindly note that we may require additional documentation depending on the individual's circumstances in order to assess the claim

Submit Claim To: claims@viva-365.com or 0759 159 000